Shipping & Returns
Buying Vintage and Preloved
All pieces are carefully hand-picked and washed. Before placing your order please keep in mind that all vintage and preloved pieces have been part of someone else's life before and therefore might show signs of wear and age. We note every small imperfection or repair in the description of each listing. If you have any further questions about sizing, condition etc. please contact us and we are more than happy to provide additional photos or information.
Each piece is carefully checked before listing however some things might go unnoticed. If this is the case please contact us at email@example.com or on IG www.instagram.com/issimavintage/ and we will find a solution.
issimavintage is based in Germany and ships worldwide. Shipping rates vary as followed according to the destination country:Germany: 4,99 €
Europe: 13,50 €
All orders are posted tracked and insured with DHL. Once your label is created you will receive a tracking number via email.
Please note that issimavintage is not responsible for any custom fees and additional taxes that may apply. If your order is being returned or abandoned due to an incorrect or incomplete address, any additional shipping fees or loss of the package need to be paid by the customer.
If you would like to wait for your order to be shipped because you want to add more pieces from the next selection, please leave a note at the check out. You will only be charged once for shipping and after each new purchase we will immediately refund you the extra shipping costs.
Returns are generally accepted. You have 14 days after receiving your order to request a return. If you want to make usage of this policy please contact us first at firstname.lastname@example.org. You will receive a cancellation form and further information on how to proceed.
We really appreciate it, if you contact us as soon as possible after receiving your order. It is also possible and welcomed if you opt for store credit instead of a refund.
The item/s will only be accepted if they return in the same condition as received.
All orders are shipped using recyclable materials. We also encourage you to re-use your packaging.